Terms & Conditions

These Terms & Conditions (the “Terms”) are a legally binding agreement between you and the entity operating Player POS (“Player POS”, “we”, “us”, or “our”) and govern your access to and use of our software, websites, applications, APIs, and related services (collectively, the “Service”). By creating an account, clicking “accept”, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.

If you do not agree to these Terms, you must not access or use the Service.

1. Definitions

• “Account” means the registered account through which you access the Service.
• “Customer Data” means all data, including personal data of your end customers, that you or your authorized users submit to or generate within the Service.
• “Authorized Users” means your employees or contractors whom you permit to use the Service under your Account.
• “Subscription Term” means the period for which you have purchased access to a paid plan.

2. Eligibility & Account Registration

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate, current, and complete information during registration and to keep it updated.

You are responsible for safeguarding your credentials, for configuring appropriate access for your Authorized Users, and for all activity that occurs under your Account. You must notify us promptly at contact@playerpos.com of any suspected unauthorized access or security breach.

3. License & Acceptable Use

Subject to your compliance with these Terms and payment of applicable fees, Player POS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for the internal operation of your gaming café business during the Subscription Term. You agree that you will not, and will not permit any third party to:

• Resell, rent, lease, sublicense, or otherwise commercially exploit the Service except as expressly permitted in writing.
• Copy, modify, translate, or create derivative works of the Service.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent permitted by law.
• Circumvent or disable any security, usage, or access controls.
• Use the Service to store or transmit unlawful, infringing, defamatory, or malicious content, or to send unsolicited communications.
• Interfere with or disrupt the integrity or performance of the Service or attempt to gain unauthorized access to it or its related systems.
• Use the Service to build a competing product or to benchmark without our prior written consent.

4. Customer Data & Intellectual Property

As between the parties, you retain all right, title, and interest in and to Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide, secure, and improve the Service and as otherwise instructed by you. You are solely responsible for the accuracy, quality, and legality of Customer Data and for obtaining all consents required to collect and process it. Our processing of personal data is described in the Privacy Policy.

We retain all right, title, and interest in and to the Service, including all related software, technology, and intellectual property. No rights are granted to you other than as expressly set out in these Terms. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.

5. Third-Party Services

The Service may interoperate with third-party services (such as payment processors or analytics providers). Your use of those services is governed by their respective terms, and we are not responsible for them. We may use sub-processors to deliver the Service as described in the Privacy Policy.

6. Fees, Billing & Taxes

• Subscription fees for paid plans are billed in advance on a recurring (monthly or annual) basis and are non-refundable except where required by law.
• Renewals. Subscriptions renew automatically for successive periods unless cancelled before the end of the current period.
• Price changes.We may revise pricing with at least 30 days’ notice; changes take effect on your next renewal.
• Late or failed payment. We may suspend the Service if fees are overdue after reasonable notice.
• Taxes. Fees are exclusive of taxes; you are responsible for all applicable taxes other than taxes on our income.

7. Free Trials

We may offer a free trial. Unless you cancel before the trial ends, you may be automatically charged for the applicable plan. We may modify or discontinue trials at any time.

8. Service Availability & Support

We will use commercially reasonable efforts to make the Service available and to provide support during normal business hours. We may perform scheduled maintenance and will endeavor to provide advance notice for significant disruptions. We do not warrant uninterrupted or error-free operation.

9. Disclaimer of Warranties

Except as expressly stated in these Terms, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. You are responsible for maintaining your own backups of business-critical records to the extent permitted by the Service’s export features.

10. Indemnification

You agree to defend, indemnify, and hold harmless Player POS and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

11. Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service, even if advised of the possibility of such damages. Our aggregate liability for all claims arising out of or related to these Terms shall not exceed the total fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. These limitations do not apply to liability that cannot be excluded by applicable law.

12. Term, Suspension & Termination

These Terms remain in effect while you use the Service. Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend access immediately where required to protect the Service, comply with law, or address a security risk. Upon termination, your right to use the Service ceases, and we will make Customer Data available for export for 30 days unless prohibited by law, after which it may be deleted in accordance with our retention practices. Provisions that by their nature should survive termination will survive.

13. Confidentiality

Each party may receive non-public information of the other. The receiving party will use such information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party.

14. Changes to the Service or Terms

We may modify the Service to improve it. We may also update these Terms; if changes are material, we will provide notice through the Service or by email before they take effect. Your continued use after the effective date constitutes acceptance of the revised Terms.

15. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which Player POS is established, without regard to conflict-of-law principles. The parties will attempt in good faith to resolve any dispute informally before pursuing formal proceedings, which shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

16. General

These Terms, together with the Privacy Policy and any order you place, constitute the entire agreement between the parties and supersede all prior agreements on the subject. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the remaining provisions remain in effect. Neither party is liable for delays caused by events beyond its reasonable control. Our failure to enforce a provision is not a waiver.

17. Contact

Questions about these Terms can be sent to contact@playerpos.com.